Returns of Unused Products:
We accept returns of new, unused merchandise in its original packaging within 30 days of its delivery date. If the item is stocked in our local inventory, no restocking will apply. However, if the item was sourced from a manufacturer, the return may be subject to the manufacturers re-stocking fee which is usually 20%. A new (offsetting) order for an item of the same or greater value will sometimes allow us to avoid the manufacturers restocking fee. We will do our best to work with you to find an agreeable solution. If you changed your mind about the purchase or ordered the wrong model, you will be responsible for the return shipping charges.
Returns of Defective Products:
Defective merchandise may be returned for replacement or repair within 30 days of purchase. The products will need to be sent in for evaluation before a replacement tool can be shipped or a repair initiated. In the event a product is defective, we will provide you our shipping account number or send you a shipping label. If you have had your tool for longer than 30 days it will need to be sent in to the respective manufacturer for warranty service.
For help with a return or warranty claim, please fill out the contact form below or call our offices at (442) 515-3765