Returns

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Returns & Exchanges

 

We accept returns on refundable* items up to thirty (30) days after delivery. In order for us to be able to accept your return, your merchandise must be new and unused. Please note that shipping charges are non-refundable. Returns will be subject to a 20% handling, inspection, and restocking fee.

*All non-returnable, non-refundable, custom, made-to-order, modified, and/or configured items are considered final sale.

 

Defective/Non-Working Merchandise

If your merchandise arrives defective/non-working, please notify us as soon as possible. Unused, defective merchandise may be exchanged within thirty (30) days of purchase. After 30 days, we can help you receive the manufacturer’s warranty service.

Please note that Apex Tool Group (Cleco, Dotco, & Apex Bits) merchandise that is received defective/non-working must be reported within five (5) days of delivery.

If you receive an item and it is not working or is missing parts, a quick solution is to bring the item to your local Service Center. These Service Centers can usually provide parts and/or service on the spot. For a list of the nearest Service Centers, please visit the tool manufacturer’s website.

Ingersoll Rand Website

Apex Tool Group (Cleco, Dotco, & Apex Bits) Website

Chicago Pneumatic Website

Coilhose Pneumatic Website

Columbus Mckinnon/Coffing Website

Desoutter Website

Reelcraft Website

Sioux Tools Website

United Abrasives (SAIT) Website 

Shipping

If the return is the result of our error (for example: you received a different item than ordered, if the item is defective, etc.), we will cover the shipping costs.

If you ordered & received the wrong item or have changed your mind about your purchase, you will be responsible for the shipping costs.

Satisfaction Guarantee

Our goal is to ensure your complete satisfaction and we will do our best to work with you to find an amiable solution. Please contact us if you are not satisfied with your product.

Return Procedure

How to Return An Item

Returns will not be accepted without an RMA/RGA (Return Material/Goods Authorization) Number. Please call our customer service department at 1-800-608-5210 or 1-619-795-7955 to receive your RMA Number prior to sending your package.

All returns should include:

  • A copy of your original invoice/receipt
  • The original manufacturer’s packaging
  • The RMA/RGA number prominently displayed on the outside of the shipping box

did-you-know-image.png  Did you know? If you placed your order online, you can initiate your return from the orders section of your International Air Tool account. Log in here.

Return Address

International Air Tool Company

RMA# (Fill in The Blank)

3574 Hancock Street

San Diego, CA 92110