International Resale and Trading Company Sales Policies and Self-Service Guide
As we are primarily an e-commerce company our preferred method of doing business is online. You may place your order via our online storefront using PayPal or Wire Transfer as forms of payment.
Due to the high volume of international requests for quotations we receive daily, we are unable to manually respond to every inquiry. Therefore, we have put together the following list of answers to frequently asked questions (FAQ’s) to help you effectively quote your customer without the need for a hard copy quote.
Resale Pricing - Due to the competitive nature of selling online, the pricing on our website is already heavily discounted. We are unable to offer additional resale discounts for export. Please use the advertised price to quote your customer.
Export Order Minimum - $1,000 USD per international shipment
Payment: International e-commerce orders are paid by PayPal. Offline orders (purchase orders by email) are paid by wire transfer 100% in advance. Wire transfer instructions are provided after receipt of a Purchase Order.
Availability - The estimated availability of each item is displayed on the product page beneath the price as shown below. Please note that the availability shown is our best estimate of when the products will ship to your location. This availability may vary based on current demand and manufacturer supply chain constraints.
To confirm availability by phone, please call (442) 315-3765
- Freight Charges to Your Country - Freight charges to your country can be calculated on our online storefront by adding the products of interest to your shopping cart, proceeding to checkout, and entering your shipping postal code and address. Here is a step-by-step guide on how to do this:
Step #1: Add to Product(s) Cart
Step #2: Proceed to Checkout
Step #3: Enter Shipping Address
Please note, that due to the high volume of inquiries, we are typically unable to manually calculate export freight charges to your country. Thus, you may use the freight charges calculated in the steps with confidence when preparing your purchase order.
If you need further assistance calculating freight to your country, we recommend contacting DHL Express or your preferred carrier.
Weight - Product weights can also be found on the product page
Dimensions – because many of the products that we supply are first sourced from the manufacturer, we are unable to provide exact shipping dimensions ahead of time. Approximate dimensions can usually be found in the manufacturers data sheets. Exact dimensions are available once the merchandise arrives to our dock in San Diego, California and not before.
Data Sheets – Data sheets can be found on most of our manufacturer’s websites. Please visit the respective manufacturer website to obtain the data sheet needed. We also maintain an extensive library of PDF catalogs that may be used as a reference in quoting your customer. https://www.intlairtool.com/catalogs/
Certificates – Certificates of Origin and Conformance can be added to your shopping cart by using the search bar to search for the appropriate certificate or by clicking the following links:
- Certificate of Origin - https://www.intlairtool.com/chamber-certified-certificate-of-origin/
- Certificate of Conformity - https://www.intlairtool.com/manufacturers-certificate-of-conformity-coc/
You may also add $100 per certificate to your purchase order.
Our preferred method of doing business is via e-commerce with payment made through PayPal. However, if you would like to place an email order, please send your purchase order including the calculated freight charges to firstname.lastname@example.org and we will reply with an order confirmation for you to pay against.
We hope this guide will help you obtain all the information required to quote your customer abroad.